Frequently asked questions

Question 1

Are new locations opening soon?

Accepted Answer

We're always on the lookout for great new locations. Follow our social media channels to be the first to know about new openings.

Question 2

Are the fries suitable for people with a gluten allergy?

Accepted Answer

Our fries themselves are naturally gluten-free, but since we use the same fryers for other snacks, cross-contamination can't be fully ruled out. If in doubt, always ask for the allergen card.

Question 3

Are the fries vegan?

Accepted Answer

Yes, our fries are fried in plant-based oil and contain no animal products, making them suitable for a vegan diet.

Question 4

Are the locations wheelchair accessible?

Accepted Answer

Most of our locations are wheelchair accessible. If you're unsure about a specific location, feel free to contact the store beforehand.

Question 5

Are there growth opportunities within the company?

Accepted Answer

Definitely — many of our current store managers and regional managers started out as hospitality staff. We're happy to invest in internal growth.

Question 6

Are there seats available at the location?

Accepted Answer

Most locations have a number of seats for a quick bite on the go, but we're primarily set up for takeaway.

Question 7

Can I add a photo to my review?

Accepted Answer

Yes, when leaving a Google review you can always add a photo of your order or visit. We love seeing those.

Question 8

Can I bring my dog inside?

Accepted Answer

Pets are very welcome on the terrace. For hygiene reasons we unfortunately don't allow pets inside, with the exception of service dogs.

Question 9

Can I leave a tip when paying?

Accepted Answer

Yes, when paying by card at the till you can indicate whether you'd like to leave a tip for the team. We really appreciate it.

Question 10

Can I open my own Manneken Pis location as a franchise?

Accepted Answer

We welcome serious franchise inquiries. For more information, get in touch via the contact form on our website and we'll reach out to you personally.

Question 11

Can I order for a large group or a party?

Accepted Answer

Of course — for larger orders we recommend calling the location at least a day in advance, so we can prepare enough fresh fries and snacks for you.

Question 12

Can I order online at Manneken Pis?

Accepted Answer

Yes, at most locations you can order online through our website or well-known delivery platforms. Just pick your favourite location and order your fries and snacks in a few clicks.

Question 13

Can I redeem a Manneken Pis gift card?

Accepted Answer

Gift cards can be redeemed at all participating locations. Show the card at the till and the amount is automatically deducted from your total.

Question 14

Can I request an invoice or receipt afterwards?

Accepted Answer

You always receive a receipt directly with your purchase. For a business invoice, please contact the location where you paid, mentioning the date and receipt number.

Question 15

Can I still change my order after I've paid?

Accepted Answer

An order is sent straight to the kitchen as soon as you've paid. Please contact the location by phone as quickly as possible if you still want to change something.

Question 16

Can I work for you as a side job alongside my studies?

Accepted Answer

Yes, we regularly have flexible weekend and evening shifts available that combine well with studying.

Question 17

Do you also have vegetarian snacks?

Accepted Answer

Yes, we have various vegetarian snacks such as cheese soufflés and vegetable croquettes, clearly marked on the menu board.

Question 18

Do you make the sauces yourselves?

Accepted Answer

Some of our sauces are freshly made in-store using our own recipes, the rest comes from trusted, quality suppliers.

Question 19

Do you offer student discounts or deals on certain days?

Accepted Answer

Some locations occasionally offer promo cards and combo deals. Keep an eye on our social media and the in-store screens for current promotions.

Question 20

Do you respond to negative reviews too?

Accepted Answer

Yes, we take every review seriously. If an experience wasn't great, we try to reach out personally wherever possible to resolve it together.

Question 21

From what age can I start working for you?

Accepted Answer

At most of our locations you can start from age 16, for example as hospitality staff or cleaning staff. The exact age requirement is stated in the vacancy listing.

Question 22

How can I apply for a job at Manneken Pis?

Accepted Answer

You can apply directly online via our vacancies page for an open position at the location of your choice.

Question 23

How do I find the location closest to me?

Accepted Answer

Use the location finder on our website and enter your postcode or city to immediately see the nearest location with address and opening hours.

Question 24

How long is the waiting time for my order?

Accepted Answer

The average waiting time is between 10 and 15 minutes, depending on how busy it is. For takeaway orders you'll see an estimated pickup time.

Question 25

How many locations does Manneken Pis have?

Accepted Answer

We have several locations spread across the Netherlands, including in Amsterdam, Utrecht, The Hague and Leidschendam. You can find the full overview on our locations page.

Question 26

I have a complaint, where's the best place to report it?

Accepted Answer

The best way is to contact the location directly by phone or via the contact form on the website, so we can resolve it as quickly as possible.

Question 27

Is free wifi available at the location?

Accepted Answer

Free wifi is available for customers at a number of our larger locations. Ask staff for the network name and password.

Question 28

Is it easy to park near a location?

Accepted Answer

This varies by location. At locations in a shopping centre or on a main street there's often paid parking or a car park nearby, which is noted on the location page.

Question 29

Is there a minimum order amount?

Accepted Answer

There's no minimum amount for pickup in-store. For delivery through a delivery platform, the delivery service may set its own minimum amount, which is always shown in the app beforehand.

Question 30

What can I earn working at Manneken Pis?

Accepted Answer

The salary depends on your role, age and experience and follows the applicable collective labour agreement (CAO). The exact indication can be found in the relevant vacancy listing.

Question 31

What is Manneken Pis's average rating?

Accepted Answer

The current average rating per location can be found on that store's location page, based on the latest Google reviews.

Question 32

What is Manneken Pis's most famous snack?

Accepted Answer

Besides our fries, the kibbeling (battered fish) is a crowd favourite, alongside classics like frikandel, croquettes and bitterballen.

Question 33

What sizes of fries can I order?

Accepted Answer

You can choose from small, medium and large, and at many locations also a sharing box for the table.

Question 34

What time do the locations open and close?

Accepted Answer

Opening hours vary per location. You can always find the current opening hours on the location page of the store nearest you.

Question 35

Where can I find information about allergens in the sauces and snacks?

Accepted Answer

Every location has an allergen card at the till and you can always ask a staff member. This information is also available through our customer service.

Question 36

Where can I leave a review about my visit?

Accepted Answer

You can leave a review via Google or through the review link you receive by email after an online order. We read every review and use them to improve our service.

Question 37

Which payment methods do you accept?

Accepted Answer

You can pay by debit/credit card, contactless with your phone or smartwatch, and at most locations also simply with cash.

Question 38

Which sauces do you have available?

Accepted Answer

We offer an extensive range, from classic mayonnaise, ketchup and fries sauce to specials such as cocktail sauce, satay sauce and green pepper sauce.

Question 39

Which type of potato do you use for the fries?

Accepted Answer

We use fresh, specially selected potatoes that are peeled and cut daily in our own cutting facility, so the fries are always crispy and fresh.

Question 40

Why are the fries fried twice?

Accepted Answer

Frying the fries twice, first at a lower temperature and then briefly at a high temperature, gives them a crispy outside and a soft inside.

Frequently asked questions

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